Terms & Conditions
These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of them.
Customer Orders
We will treat each order for goods as a confirmed contract by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail upon processing the payment. In the case that an email address is not provided by you, the buyer, a copy of the payment confirmation will be printed and included inside the parcel with the goods purchased. Upon processing the payment your order will be deemed accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. We reserve the right to decline all or part of your order for any reason, in which case we will inform you in-person, by telephone or by e-mail.
In the case that any problems arise during payment processing, we will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices
The total price payable will be stipulated at the time you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price of our products and/or services, whether or not the order has been acknowledged, to take account of:
- any increase in our suppliers prices,
- the imposition of any taxes or duties,
- due to an error or omission in the price published on any of our online sales outlets
We will always inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT. If you have any questions about the price of our products and/ or services please ask us before confirming the sale.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit our store (online or in-person). We will always try our best to come to an acceptable solution for both us and you.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Order Processing
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. Providing your order was placed and paid for before 1pm (UK time) we will aim to do this the same day Monday – Friday. All orders placed after 1pm on Friday will be posted the following Monday (excluding Bank Holidays).
Security (Secure Trading)
We use the internet payment company Secure Trading to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Secure Trading Systems is encrypted using SSL certificates. No cardholder information is ever passed-on unencrypted and any messages sent to your servers from Secure Trading are signed using systems to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Secure Trading servers can be examined, used or modified by any third parties attempting to
Links to banks. Secure Trading has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within our company or Secure Trading are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
Security (PayPal)
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. If paying via Paypal we will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is one of the safest ways to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
Delivery
Delivery is charged as priced on each order. Your order will usually be sent on a Royal Mail 2nd Class service, unless you have paid to upgrade. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will need to arrange a return to us at your own cost. Cancellations for orders must be raised as soon as possible to avoid this situation. If you provide us with the incorrect address for your parcel and it does not reach you as a consequence of this, we will not be responsible for the cost of reposting your item and you will be required to pay to re-send your order.
If you are unavailable when Royal mail attempts to deliver your order, the barcode on your parcel will be scanned and then taken back to your local depot. In this situation the usual policy is that the person delivering your parcel should leave a card to notify you that a delivery attempt has been made. Please be aware that this does not always happen, but you can find out if a delivery attempt has been made by obtaining your tracking number and entering it into the Royal mail website at: https://www.royalmail.com/track-your-item#/
In the case of items sent by Courier, we will notify you of your tracking number and you can follow the progress of your order on the individual courier’s own website. If you are not home for the delivery, unless a safe place or neighbour is specified, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
When using a courier service, certain areas of the UK will incur additional charges, or experience delivery delays longer than advertised. These areas are (but not exhaustive) as follows: Northern Ireland, Isle of Wight, Isle of Man, Scottish Highlands and Orkney Isles, Outer Hebrides and the Shetland Isles.
We will only deliver goods to the address on the order.
Availability
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Returns
You MUST first discuss any returns with us before attempting to post items back or receive a refund. You can do this using our Contact Form, by emailing us, phoning us or writing to us. All contact details can be found in our Contact Us section. Once we have approved your return request, we will inform you with instructions on how to return the item to us.
We require each parcel returned to us to contain a piece of paper stating your name, address, and any other details that we may require to find you on our systems to complete the return.
We will NOT accept returns without authorisation.
For unwanted items, you must inform us within 30 days from delivery date. For faulty items, you must inform us with 30 days from the delivery date.
Any unwanted items must be sent back at the customer’s expense, in original packaging and condition, as new, undamaged, unused and in a resalable condition.
It is important that you do not use or interfere with the product if you intend to return the item, if the item is used or interfered with then it is deemed accepted as supplied, items MUST be unused, if we receive items back in used condition a refund will not be issued and they will be made available for your collection.
For clarification this means, essentially, that you may handle the products just as you would in a shop, but no more than that.
When returning items, we suggest for your own protection you choose a tracked delivery service that offers the appropriate compensation for the value of goods being returned.
Any refunds for goods will ONLY be issued once we have RECEIVED the goods, in their original condition, in compliance with our returns policy. This refund only includes the total of goods sent and NOT the delivery charge as this is money that we will have already paid to the courier for the delivery of your items and cannot be claimed back.
The consumer must bear the direct cost of returning goods, unless agreed by us due to an agreed fault.
Any goods with manufacturing faults on arrival will be replaced, refunded or repaired.
This does not affect your statutory rights.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Other
Our VAT number is: 102 835 206
We are a member of BIRA
All correspondence must be in English.
Our usual opening hours are stated above (under Contact and Search) .
